Corporate functions
Users and potential users of architects’ services need to have confidence in the standards set by us under the Architects Code of Conduct and Practice, and that we take appropriate action where architects fall below the standards expected. We will seek to raise awareness of the Code and how clients may use the Code to help them in their relationship with their architect, as well as raising awareness and understanding of the Code by architects themselves. We will investigate allegations of unacceptable professional conduct and serious professional incompetence but will also seek to mitigate the risk of such situations arising.
Area of work
Maintain awareness of the Code and steps that architects can take to mitigate complaints.
End of year assessment
Delivered
- ARB published guidance and an online tutorial on how to avoid complaints.
- Each eBulletin included articles on professional practice.
- Presentations were given to architects’ groups.
Area of work
Ensure efficient processes which are fair to all in all aspects of complaints handling.
End of year assessment
Delivered
- Only one Third Party Review recommended that an investigations decision should be reconsidered.
- Online feedback was introduced.
- Online complaints form developed.
Area of work
Ensure the investigations process is running smoothly and offers a fair process to all.
End of year assessment
Partially Delivered
- 73% of Investigations Panel (IP) decisions were reached within 12 weeks (target 80%).
- One finding of no case to answer at the Professional Conduct Committee after an Investigations Panel decision.
- One successfully defended appeal at the High Court.
Area of work
PCC Consent Orders.
End of year assessment
Delivered
- The Consent Order regime was scoped and consulted on to be implemented at the start of 2015.